Cancellation / Returns Policy

Cancellations & Returns Policy

If you are unable to make your pre-booked s, please call our us as soon as possible on 01788 435 788. All cancellations and amendments to your booking are subject to the conditions set out below.

Adevnture Sessions

• Any cancellation made with more than 24 hours’ notice of the adventure session booked will be eligible to a full and prompt refund via the same payment method.
• Any cancellation made between 24 hours to 1 hour prior to the start of the adventure session booked will be rearranged for another more convenient time and date. However this booking is not eligible for a refund and will never be then eligible for a refund once moved, even if cancelled with more than 24 hours’ notice on the next occasion.
• Any cancellation made with less than 1 hours’ notice of the start of the session booked will not be refunded or moved to an alternative day or time, and any alternative session booked will be charged at the standard admission prices.

Cancellations or Amendments Made By Us

Occasionally, we may have to make changes and cancel confirmed bookings due to circumstances beyond our control . We reserve the right to this. Whenever this occurs, reasonable attempts to contact you will be made by JYum Yum World Ltd as soon as possible and in advance of your booking. You will then be given the option to either transfer your booking to another mutually agreeable time/date or receive a full and prompt refund of all monies paid to us.